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Latest revision as of 09:16, 25 February 2019
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?== Common technical issues==+#REDIRECT [[Main_Page]]
? +
?=== Untrusted system file (c:Windows\system32) ===+
?This issue is related to Easy Anti-Cheat to learn more about this issue you can visit this website https://www.easy.ac/en-us/support/twa/issues/guide/+
? +
? +
?=== Failed to connect to the profile server ===+
?To fix this issue you need to check if you can correctly connect to the game:+
?Verify the following ports are open in your firewall, anti-virus or router:+
?* 80 TCP and UDP.+
?* 443 TCP and UDP.+
?* 5222 TCP and UDP.+
?* 55563 UDP.+
?* 55511 TCP.+
?If you have issues with checking this alone you can always contact wargaming’s support team here:+
?https://eu.wargaming.net/support/en/products/twa/help/+
? +
?=== Failed to authenticate ===+
?The errors you are receiving are indicative of the fact that the server thinks the account is already online. This is a known and ongoing issue, which is under investigation by Creative Assembly.+
? +
?Wargaming has now initiated a process to 'kick' the account from the servers on their end. Theoretically, this means on your next login attempt (after at least 2 hours from now) you should be able to connect normally.+
? +
?This is also something you might be able to enforce on your end in the future, by deleting two files: +
?1) use WIN+R key combination, then type: %APPDATA%\The Creative Assembly\Arena\auth +
?There's a single file inside this folder, delete it. +
?2) use WIN+R key combination, then type: %appdata%\Wargaming.net\GameCenter +
?There's a single file inside this folder, delete it.+
? +
? +
?=== In game crash ===+
?If you encounter a game crash after a new patch, please send Wargaming’s support team the following information to help them investigate it:+
? +
?* WGCheck report ( https://eu.wargaming.net/support/kb/articles/596 ) (Choosing TW:A, of course). +
?* Time at which the crash happens. +
?* Archived (.zip) 'logs' folder.+
? +
?The logs folder can be found by pressing the WIN+R keys at the same time and pasting the following line into the Run windows: AppData\Roaming\The Creative Assembly\Arena+
? +
?When you will collect all files that are needed to help in removing this issue please contact wargaming’s support here:+
?https://eu.wargaming.net/support/pl/products/twa/help/+
? +
? +
?=== Game Center Install problems ===+
?Error - Unable to create: folder, file, shortcut+
? +
?* Launch Game Center as an Administrator.+
?* Verify there's more than 300MB free space in your Hard Drive.+
?* Verify availability and access rights to the folder where Game Center is installed.+
?* Check antivirus restrictions for Game Center.+
?* Restart your computer to clear the temporary files and active processes.+
? +
? +
?=== Error - Unable to: process / run application ===+
?* Launch Game Center as an Administrator.+
?* Verify availability and access rights to the folder where Game Center has been installed.+
?* Check antivirus restrictions for Game Center.+
?* Restart your computer to clear the temporary files and active processes.+
?* Remove all Game Center files from your Computer and reinstall.+
? +
?=== Error - Unable to process application / download the update / connect to update server / install ===+
?* Launch Game Center as an Administrator.+
?* Verify availability and access rights to the folder where Game Center has been installed.+
?* Check antivirus restrictions.+
?* Check the Internet connection.+
?* Restart your computer to clear the temporary files and active processes.+
?* Remove the game files from your system and reinstall.+
? +
?=== Error - Game files not found or damaged ===+
?* Go to Game tab > Settings > Check and Repair the game+
?* With the installation and upgrade to the Game Center, there are two main types of problems: local and network.+
? +
?=== Error - Game is not registered in Game Center ===+
?* Game files are probably damaged. Import the game.+
?* Error - Game files are used by another process.+
?* The game process may be open. Close the game and try again later.+
? +
?=== Error - Unable to process application files ===+
?# Launch Game Center as an Administrator.+
?# Verify access rights to the folder where Game Center has been installed.+
?# I tried everything and the issue persists - what now?+
?# Submit a ticket to Support:+
? +
?# Include the following information:+
?* Short and easy to understand problem description+
?* Game Center logs, crash dumps, preferences.xml (default path: C:\ProgramData\Wargaming.net\GameCenter):+
?* logs (folder)+
?* crash_dumps (folder)+
?* preferences.xml+
?** You can find them at windows: AppData\Roaming\The Creative Assembly\Arena+
?* Run the Game Center installer through the command line with the following parameter: wargaming_game_center_install_eu.exe /LOG=./installerlog.txt installerlog.txt will be created in the same folder as file wargaming_game_center_install_eu.exe+
?* Screenshots with occurred errors/crashes+
?* Dxdiag.txt (Start –> Command line -> dxdiag -> save as username_dxdiag.txt)+
?* In the case when firewall/antivirus blocks Game Center, information about firewall/antivirus version has to be attached.+
?* In case of download/connection speed issues:+
?* Launch cmd.exe as administrator.+
?** Execute the following command:+
?** NETSTAT.EXE -able >> C:\netstat.log+
?** Wait 1-5 seconds and press Clrt+C.+
?** Repeat steps 2 and 3 several times to gather mo data+
?** Bulleted list item+
?** Attach C:\ netstat.log file.+
? +
?==Common game issues==+
? +
?Aside from the first "bug", the following list will be updated with each patch.+
?=== Seeing an enemy with the same colour as you ===+
? +
?This is not a bug, but an ability: Arminius' T5 ability, Infiltration, allow his units to disguise themselves as the enemy.+

Latest revision as of 09:16, 25 February 2019

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